Our process
How our Virtual Second Opinion service works
Our Virtual Second Opinion program was designed to ease the complexities of healthcare navigation for you. Participants are supported by a nurse coordinator throughout the process and paired with a doctor specializing in their specific health condition. You will receive a comprehensive written second opinion report and be given the opportunity to discuss this report with the doctor, enhancing understanding and confidence in your healthcare decisions.
“As a nurse coordinator in this program, I help you navigate the Virtual Second Opinion journey. I ensure your questions are answered, your case is properly prepared and you are matched with the best doctor for your condition.”
Kayla M.
Cedars-Sinai Virtual Second Opinion Nurse Coordinator
How Virtual Second Opinion works
Let us retrieve your health records
We’ll contact you within one business day to schedule an intake assessment with your nurse coordinator. Your nurse coordinator will be by your side throughout the entire process, including collecting your medical records.
Benefits of record collection:
- Speed, with your permission we can retrieve your medical records in a matter of days
- Accuracy, we know exactly which documents we need for your second opinion
- Efficiency, we can obtain your records directly from your primary care doctor
We’ll match you with an expert doctor
Based on your specific diagnosis, we’ll pair you with a Cedars-Sinai doctor who is an expert in your condition.
Perks of working with Cedars-Sinai doctors:
- They have years of experience in subspecialties
- The doctor will conduct an extensive review of your medical records
Receive your second opinion report
Your second opinion report is a precise, personalized resource based on the doctor’s review of your medical records. If you would choose to have a virtual education session, we'll provide your report ahead of your session so you're prepared to ask questions of the doctor.
What’s included in your written report
- Answers to the three questions you submit during enrollment
- Comparative treatment options relative to your condition
- The doctor's recommended path moving forward
Attend a virtual education session
Meet virtually with the doctor with your smartphone, laptop or other webcam-enabled device to understand the details of your virtual second opinion report. This provides a chance for you to review the three questions you've submitted, all from the comfort of your home.
Find your condition
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Frequently asked questions
It’s natural to have questions about getting a Virtual Second Opinion. We’re here with answers to some of the questions participants often have about our Virtual Second Opinion program.